1. Acceptance of Terms
By accessing and using samXL Excel automation tools and services, you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services.
These terms apply to all visitors, users, and others who access or use our software and website.
2. Our Services
samXL provides Excel add-in tools and automation software designed to streamline workflow and boost productivity. Our services include:
- Excel add-in software with various automation features
- Bank reconciliation tools
- Text transformation utilities
- Data analysis and manipulation tools
- Customer support and updates
We reserve the right to modify, suspend, or discontinue any part of our services at any time without prior notice.
3. User Obligations
By using our services, you agree to:
- Use the software only for lawful purposes
- Not reverse engineer, decompile, or attempt to extract the source code
- Not distribute, sell, or sublicense our software without written permission
- Not use the software to violate any applicable laws or regulations
- Not interfere with or disrupt the integrity or performance of the software
- Maintain the confidentiality of your account credentials
You are responsible for all activities that occur under your account.
4. Intellectual Property Rights
All content, features, and functionality of samXL software, including but not limited to:
- Software code and architecture
- User interface design and graphics
- Documentation and help materials
- Trademarks and logos
- Marketing materials and website content
are owned by samXLtools Consultancy and are protected by international copyright, trademark, and other intellectual property laws.
You are granted a limited, non-exclusive, non-transferable license to use the software for your personal or business use. This license does not give you ownership rights to the software.
5. Payment Terms
Pricing
All prices are listed in US Dollars (USD) and Kenyan Shillings (KES). Prices are subject to change without notice.
Payment Methods
We accept the following payment methods:
- M-Pesa/M-Pesa Global: Send to 0721 235 356
- Bank Transfer: Local and international transfers
- Card Payments: Visa, Mastercard (where available)
Payment Processing
All payments are processed securely. Upon successful payment, you will receive:
- Download link for the purchased software
- Installation instructions
- Invoice/receipt for your records
Payment processing typically takes 1-24 hours after confirmation.
6. Refund Policy
We offer a 3-day money-back guarantee for all paid versions of our software.
Refund Conditions
Refunds will be issued if:
- The request is made within 3 days of purchase
- The software does not function as described
- Technical issues cannot be resolved by our support team
Non-Refundable Situations
Refunds will not be issued for:
- Change of mind after 3 days
- Failure to meet system requirements
- Purchases made in error
- Free version downloads
Refund Process
To request a refund, contact us at info@samxltools.co.ke with:
- Order number/receipt
- Reason for refund request
- Description of any technical issues
Refunds are processed within 5-10 business days.
7. Disclaimer of Warranties
Our software is provided "as is" and "as available" without warranties of any kind, either express or implied, including but not limited to:
- Merchantability or fitness for a particular purpose
- Non-infringement of intellectual property rights
- Accuracy, reliability, or completeness of data
- Freedom from errors or viruses
- Uninterrupted or error-free operation
We do not warrant that the software will meet your specific requirements or that operation will be uninterrupted or error-free.
8. Limitation of Liability
To the maximum extent permitted by applicable law, samXLtools Consultancy shall not be liable for:
- Any indirect, incidental, special, consequential, or punitive damages
- Loss of profits, revenue, data, or business opportunities
- Costs of substitute goods or services
- Any damages arising from loss of use, data, or profits
- Any claim attributable to errors, omissions, or inaccuracies in the software
Our total liability shall not exceed the amount actually paid by you for the software in the 12 months preceding the claim.
10. Governing Law and Jurisdiction
These Terms shall be governed by and construed in accordance with the laws of Kenya, without regard to its conflict of law provisions.
Any disputes arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of Kenya.
If you are accessing the services from outside Kenya, you are responsible for compliance with local laws.
11. Changes to Terms
We reserve the right to modify or replace these Terms at any time. We will notify you of changes by:
- Posting the new terms on this page
- Updating the "Last Updated" date
- Sending email notification for significant changes
Your continued use of our services after any changes constitutes acceptance of the new terms.
It is your responsibility to review these Terms periodically for changes.
12. Contact Us
If you have any questions about these Terms of Service, please contact us: