At samXL, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you use our Excel add-ins and visit our website.
1. Information We Collect
Personal Information
When you contact us or purchase our products, we may collect:
- Name and email address
- Payment information (processed securely through M-Pesa)
- Communication preferences
- Company information (if provided)
Automatically Collected Information
When you visit our website, we may collect:
- IP address and browser type
- Pages visited and time spent on site
- Download statistics
- Device information
2. How We Use Your Information
We use the information we collect to:
- Provide and maintain our products and services
- Process transactions and deliver purchased products
- Send product updates and important notifications
- Respond to customer service requests
- Improve our products and user experience
- Send marketing communications (with your consent)
- Prevent fraud and ensure security
3. Data Storage and Security
We implement appropriate security measures to protect your personal information:
- Secure servers with encryption
- Regular security assessments
- Limited access to personal data
- Secure payment processing through M-Pesa
4. Data Sharing and Disclosure
We do not sell, trade or rent your personal information to third parties. We may share information with:
- Legal authorities when required by law
5. Your Rights and Choices
You have the right to:
- Access and review your personal information
- Correct inaccurate information
- Request deletion of your information
- Opt-out of marketing communications
- Withdraw consent where applicable
6. Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Analyze website traffic and usage patterns
- Remember your preferences
- Improve user experience
- Provide relevant content
You can control cookie settings through your browser preferences.
7. International Data Transfers
As a Kenya-based company, your data may be transferred to and processed in Kenya. We ensure appropriate safeguards are in place to protect your data.
8. Data Retention
We retain personal information only as long as necessary to:
- Fulfill the purposes outlined in this policy
- Comply with legal obligations
- Resolve disputes and enforce agreements
9. Children's Privacy
Our products and services are not directed to individuals under 16. We do not knowingly collect personal information from children.
10. Changes to This Policy
We may update this Privacy Policy periodically. We will notify you of significant changes by posting the new policy on our website and updating the "Last Updated" date.